The cost of software development depends on the specific needs of your project. To give you an accurate estimate, we'll consider factors like project complexity, features, and timeline. Laware GmbH offers flexible pricing models to suit your project: Hourly consulting: Perfect for ongoing maintenance or smaller tasks. Fixed pricing: Ideal for well-defined projects with a clear scope. Pricing per sprint: Suited for larger projects where requirements may evolve. We typically start with a free consultation to understand your project and provide a tailored quote.

We address technical issues free of charge if they are explicitly outlined in the project requirements. This ensures we're both on the same page about what's included. For any issues that arise outside of the initial requirements, we offer a maintenance flat rate. This flat rate covers small tweaks, fixes, and additions to your software, giving you peace of mind knowing we're here to support you.

How is support and maintenance handled? We understand that your software needs ongoing care to function at its best. That's why we offer flexible support and maintenance options to suit your specific needs. Our customer support team is here to help with: Resolving technical issues: We'll address any issues that arise free of charge if they were outlined in the project requirements. For issues outside the initial scope, we have maintenance plans available. Making small tweaks and additions: Need a minor adjustment or a new feature? Our maintenance plans cover these requests, keeping your software up-to-date and aligned with your evolving needs. General guidance and troubleshooting: Our support team is happy to answer your questions and help you get the most out of your software. Maintenance Plans: We offer a variety of maintenance plans with different levels of service to fit your budget and requirements. These plans typically cover: Bug fixes and technical support Minor feature additions and tweaks Regular security updates Priority response times. Contact us now to figure out what we can do for you.

Yes, we offer SLAs for software that we develop ourselves - Laware GmbH. These agreements define uptime guarantees and response times for technical issues. This ensures a predictable level of service for your critical business applications. What about third-party software? While we can't offer formal SLAs for third-party software, we're happy to provide maintenance services on a best-effort basis. This means we'll do our best to resolve issues and provide support, but our response times and resolution timelines may vary depending on the specific software and the availability of updates or fixes from the original developer. Here's an example of a tiered SLA structure: Basic SLA: Offers a reasonable uptime guarantee (e.g., 99.5%) with standard response times. Advanced SLA: Provides a higher uptime guarantee (e.g., 99.9%) with faster response times for critical issues. Enterprise SLA: Delivers the highest uptime guarantee (e.g., 99.99%) with the fastest possible response times and dedicated support personnel.

Yes, we can definitely help you integrate existing AI solutions from leading providers like OpenAI, Google Gemini, Meta Llama, and Claude into your software or workflow. Our team of experts has experience working with various AI platforms and understands the unique challenges and opportunities each offers.